We currently offer shipping within the continental United States. Orders are carefully packaged to ensure freshness during transit. Shipping times vary by location, typically ranging from 2 to 5 business days. Please note that certain perishable items may only be available for local delivery or in-store pickup.
Custom decorated cakes, delicate pastries, and items requiring refrigeration are available for pickup only. This ensures they arrive in perfect condition. These items will be clearly marked on our product pages. If you are unsure whether an item qualifies for shipping, please contact us before placing your order.
Our storefront is open Wednesday, Thursday, Friday from 11:00 AM - 4:00 PM. You are welcome to stop in, browse our display case, and purchase items in person during these hours.
Online order pickup is available Wednesday, Thursday, Friday from 2:00 PM - 4:00 PM. Please bring your order confirmation email or number when you arrive. Custom orders placed by phone may have a different pickup day and time arranged directly with the baker. If you need to reschedule, please contact us at least 4 hours in advance.
All orders require a minimum of 24 hours advance notice. Custom cakes and large catering orders may require additional lead time of 3 to 5 business days. During peak seasons such as holidays and wedding season, we recommend ordering as early as possible to secure your preferred date.
Absolutely! We love bringing your vision to life. Custom orders include specialty cakes, themed dessert tables, and tailored pastry boxes. Please reach out through our custom order form with details about your event, desired flavors, dietary requirements, and any design inspiration. We will follow up within 48 hours with a quote and timeline.
We are closed on Monday, Tuesday, Saturday, Sunday, as well as major holidays including New Year's Day, Easter, Independence Day, Thanksgiving, and Christmas. We also close for a brief annual maintenance period in January. Holiday schedules are posted on our website and social media at least two weeks in advance.
We stand behind the quality of every item we bake. If you are unsatisfied with your order, please contact us within 24 hours of pickup or delivery with photos if applicable. We offer full refunds for quality issues and store credit for change-of-mind cancellations made at least 12 hours before the scheduled pickup time. Custom orders are non-refundable once production has begun.
Our bakery handles wheat, dairy, eggs, nuts, and soy. While we take precautions to prevent cross-contamination, we cannot guarantee an allergen-free environment. All products are labeled with their primary allergens. We offer select gluten-free and vegan options that are prepared with dedicated equipment. Please inform us of any allergies when placing your order so we can advise accordingly.